FAQ

What is Moon Materials?

Moon Materials is a small business based in Leeds, UK. The idea behind the brand originally was to put to use unused skills to create clothing that suits the owner’s tastes when she found it difficult to find specific types of alternative fashion.

For now, Moon Materials is a one woman business!

What is your dispatch time & cost?

We are currently working around covid restrictions on top of being a small business. We aim to dispatch within 5 to 10 working days as products are embroidered to order to minimise waste.

UK Shipping

UK Shipping is currently a £3 flat rate to allow for all parcel sizes, and parcels are posted 1st class. This means with current covid delays, your item should arrive 1-3 working days after dispatch.

International Shipping

We currently also ship to EU & the US. Postage for your area will automatically be applied at checkout. Please be aware international shipping can take 2-4 weeks.

Are your products sustainable?

Where possible, we use sustainable and organic options.

For our oversized shirts & hoodies we use a supplier who is 100% organic, Oeko-Tex Standard 100, Fair Wear & PETA Approved Vegan. Our stickers & other items are packaged in compostable bags, and recyclable packaging.

We keep all of our fabric & stabilizer scraps to make plushes, and if you have some we want yours too! Please contact us if you have some going to waste.

Unfortunately we are not currently using organic vests as we have been unable to source any in the correct sizes/fits are organic.

If you know of any suppliers that can provide tote bags & vests in all the colours we currently use, please contact us.

What is the patch on the back of my embroidery?

That is a stabilizer patch, this is required to hold the t-shirt “stiff” during embroidery and without it the t-shirt would pucker and cause tears or puckering in the shirt that would be embroidered into it.

We use cut-away stabilizer as tear-away can be unsuitable for the heavier embroidery we do (although it is easier to remove it will not last as long). Cut-away can be harder to fully remove but will last much longer and softens as you wash it. You can also cut it closer to the design if you wish!

Are you able to do custom designs?

We are able to digitize and embroider custom designs, however please be aware that this takes a lot of time and this is reflected in the price!

You can contact us using the contact page and we can discuss what you would require and how many and we can go from there.